We want to make it as easy as possible for you to get started! Many new members tell us that joining a fitness facility can be both an exciting and intimidating experience. Following are some of the most common questions members ask during their first month or two with us.
If you have a question not included here or want help getting started, simply ask the first staff member you see. We’re all here to help you.
Do I have to check in at the front desk every time I come in?
Yes. Our check-in system is very simple and only takes a few seconds. Please present your membership card to the front desk receptionist. This gives the receptionist an opportunity to welcome you. If you have any questions or concerns, this is a great time to get those addressed.
How do I set an appointment for my first couple workouts?
Your trainer will set you up on your own program, tailoring the length, frequency and type of workout to your individual needs. To schedule your workouts, stop by or call the front desk. If you are unable to keep a scheduled appointment, please call as soon as possible so we can reschedule both you and the trainer. 24-hour cancellation policy: All training sessions require 24-hour notice of cancellation or you will be charged for the missed appointment.
How do I learn how to use the equipment?
It takes a while to learn all the pieces of equipment and what each one does. If you have a question about a piece of equipment, please ask any floor trainer. If the trainers are busy, please let the front desk know you have some questions so the receptionist can notify a trainer for you.
What if someone is using a piece of equipment I also want to use?
You have a few choices:
- If you are doing a total body workout, you can move to the next machine and come back when this piece of equipment is free.
- You can ask how many sets the other member has left and either “work in” or wait until their finished.
- To share equipment with another member or “work in”, simply ask, “May I work in?” While that person is resting, you can do your set. When you take your turn, finish your set or exercise in a timely manner. Then allow the other member a turn rather than resting on the equipment between sets.
When do I know it’s my turn to use a piece of cardio equipment?
We don’t set time limits nor we do not use sign-up sheets because we usually have enough equipment available. If you are waiting for a specific piece of equipment, simply let the person on the machine know that you wish to go next. We also recommend you give some thought to your workout time so you have the best chance of coming when the club is the least busy. Our busiest times are usually in the early evening after work.
Who will help me if I have a problem or complaint?
If you have a suggestion, complaint or compliment, comment cards are available at the front desk. After you fill out the card, return it to the front desk. We will either address the concern immediately or contact you for more information.
What do I do when I’m finished with a piece of equipment?
As a courtesy to other members, please wipe off the equipment with your towel or use one of the spray bottles and paper towels positioned around the club. Please return all free weights to their proper places on the racks.